Troubleshooting your iOS device

Before calling for repair to your iOS device, and assuming the problem is not obviously physical damage, you can work your way through these steps. Should these steps be too daunting you can contact us, and we will note you have not tried these steps, and take your device in for repair.

The following three ‘Rs’ relate to troubleshooting your iOS device, whatever it is, so they apply equally well to iPad, iPod Touch and iPhone.

  • Restart
  • Reset
  • Restore

Before you start, just in case, make sure you have upgraded iTunes as far as your computer allows, if possible check your backup status, and finally turn-off Find My iPhone (or iPad/iPod) in Settings > iCloud. This latter action will disable the activation lock making it easier to erase your iOS device should this become necessary.

Restart your iOS device (iPod Touch, iPhone, iPad)

Usually restarting your iOS device is just a matter of pressing the Sleep/Wake button at the top of the edge of the iPad or iPhone and responding to the on-screen prompt. This turns the device off. To turn on, press the button again, and keep it pressed until Apple’s logo appears.

Restart your iOS device
Restart your iOS device

Reset your iOS device

Should your iOS device still be misbehaving, or not restart, you can reset it. This does not delete your data and settings. It is just a true reboot to your device, making sure no app that was running before is still running automatically when it restarts. To reset, press the same button again and the home button at the same time for about 10 seconds, letting go when you see the logo again. If all goes well, you should not need to go on to the next step.

Restore your iOS device

None of the above work or your iOS device will not start…

Restoring your iOS device means to restore it to factory settings. It will remove everything of yours, including photos, as well as everything you have installed. This is where knowing you have a backup may be comforting, otherwise check that you can access your documents, photos, emails, music, etc., elsewhere. If you bought your music through iTunes, and had Photo Stream enabled, you are probably good to go without one.

  • Using the usb cable that came with your device, connect it to your computer, whether Mac or PC.
  • Your device should appear in iTunes. If it does not, check Windows or Mac advice. Both these links assume a more healthy situation than we are perhaps facing. If so, try another approach to restoring your iOS device which may solve this issue.
  • So, assuming it is visible in iTunes, select it and find the Restore button in the device Summary window.
  • You will be asked to confirm again that you want to erase everything. Once erased, the device will restart and the iOS set-up Assistant will start. You will also be offered to restore your data from your backup if you had one.
  • If you meet with any problems, check your basic settings, or deal with specific error messages with this guide, and activation issues here.

Hopefully, after all that, your original problem will be solved. If not then talk to us about repair.