Apple ID problems

I offer help with Apple ID problems which can arise if one hasn’t taken time to sort out how Apple’s services run on your devices. And even if you have tried, unexpected results can follow. With each new update to the Mac system software, each new iPhone or iPad version, Apple services are more and more integrated with their everyday use.

Before mentioning anything else, I must address the issue of emails appearing to come from Apple regarding your Apple ID. Most of the emails that come through are scams, usually threatening suspension of your Apple ID. They can be forwarded to Apple (reportphishing@apple.com) to report their senders, especially if they have tried to really look as though they have come from Apple. Apple’s general advice about avoiding scams regarding your Apple ID can be found here.

But you may get genuine emails from Apple saying a password reset request has been made. I get these often because my name, in my Apple ID, is a very common one. You can ignore these unless you made the request.

Meanwhile, if Apple do have a problem with your method of payment, you will certainly be notified by one of your devices directly, not by an email. Also, if you have turned on two-step verification, or even the preferred two-factor verification, you will get notification of use of your Apple ID on a new device or application as and when used. At first I found the further step involved with approving that use irksome, but taken as a another hurdle to prevent would-be data or identity theft, it becomes reassuring.

You can contact me if you would like help with Apple ID problems or setup for personal, family or business use. Note, I am not in anyway associated with Apple, the support I give being in the capacity of an informed IT consultant. If you want official Apple help, try https://getsupport.apple.com.

While it is irritating that you have to have an account for just about everything these days, some accounts are more important than others. If you have an Apple device, then being sure of your Apple ID, and where it is used, must be one of the most important things to know.

Apple IDs and ‘Family Sharing’

Apple have listened to users and have introduced Family Sharing so that apps and media only need to be bought once to be available to all members of the family. Well, all that is, if your family has no more than six members. I imagine they have some typical American family in mind.

If you are having problems with Family Sharing, Apple have a snag list here. I would love to help, of course.

Apple IDs and business

Apple’s nomenclature, using the word ‘family’ as much as they do, may indicate how they see their products and services, vis-a-vis Microsoft for whom ‘office’ is the crucial term. But, while business PCs may be cheap, there follow all the costs of licensing for applications, especially ‘Office’. Microsoft have a confusing array of different licensing options for their software and services, and seem to spin out editions of Office, Windows, etc merely for the sake of making more and more money. Small businesses that use Apple Macs, may have steep initial hardware costs, but can buy Apple software once, for all their Macs, via a single Apple ID.

Bigger businesses or organisations may benefit from enrolling in Apple’s Mobile Device Management program or Volume Purchase Program, and so be able to manage many Macs (and other Apple devices), configuring what runs on them, what they can connect to, etc., all without reference to the Apple IDs of their users. So management of the device can be independent of users’ personal data. I can also recommend and assist with the use of Jamf for the same purpose.

Apple device management using Bushel
Manage many Apple devices for your business or organisation via Jamf.