Ad-hoc PAYG tech support pricing
I give ad-hoc assistance online and onsite. My hourly rates are:
Normal hourly support rate: £60
Emergency support rate: £70
Retained tech support pricing with discounted rate
Clients who wish to pay a retainer benefit from discounted rates, background computer monitoring, as well as my committed support 😉
A monthly retainer fee of £10, charged quarterly in advance.
Discounted hourly rate: £40
Proactive computer monitoring and easy remote support connections.
Fixed-price support procedures
Some procedures are available at a fixed price, also mostly discounted for retained clients.
Device setup and maintenance
PC or Laptop Solid State Drive (SSD) Upgrade: £150 or discounted £120
Includes data transfer from previous disk and system updates.
Does not include parts.
Upgrade from Windows 7 or 8 to Windows 10: £90 or discounted £70
Does not include a Windows 10 license, available if required, usually at below retail price.
Upgrade from earlier Mac OS X or macOS: £90 or discounted £70
Upgrade to the latest, or to recent versions no longer directly available on the App Store, depending on compatibility.
Data rescue from damaged computer or disk: £90 or discounted £70
A fee is only charged if a reasonable amount of data is rescued.
Password reset to access Mac or PC: £60 or discounted £40
Note: this will not work if the hard drive is encrypted or the PC is on a domain.
Setup of new PC or Mac: £90 or discounted £70
Available updates applied, bloatware removed, email and online accounts setup.
Setup and maintenance of services
Setup any online backup for PC or Mac, per device: £60 or discounted £40
Online backup service managed by us @ £70/year per PC, Mac or Server.
Setup hosted exchange email per user: £30 or discounted £20
Email hosting £6.50/user/month, with 50-125 GB inbox – no more running out of space in your inbox!
All mobile visits within my area do not incur a call-out or travel fee. For details about my patch, the areas I cover and information about charges for longer distances, click here.