I offer IT support assistance at PAYG hourly rates and some procedures at a fixed price. I also give discounted prices for clients who pay a small retainer. I do not charge for travel within my area, but do have charges for further afield. See below for details.

Ad-hoc PAYG tech support pricing

I give ad-hoc IT support assistance online and onsite. My hourly rates are:

Normal hourly support rate: £60 pro-rata
Emergency support rate: £70 pro-rata

Retained tech support pricing with discounted rate

For a retainer fee of £10/month charged quarterly in advance…

Discounted 20% off my hourly rate and fixed-price support;

Proactive computer health monitoring to keep your devices running smoothly;

Easy pre-configured virtual support connections for quicker and simpler live on-screen assistance.

Clients who pay my retainer also benefit from my committed personal support 😉 ensuring I understand the software they use, their backup strategies and needs for cost-effective IT solutions.

Fixed-price support procedures

Some common procedures are available at a fixed price rather than only at an hourly rate:

Computer upgrades

Computer first-aid

Device set-up and maintenance

Online service set-up and maintenance

Computer Tuition

Computer tuition and guidance, with on-going bitesize help. Price is per hour, pro-rata.

Travel costs

All mobile visits within my area do not incur a call-out or travel fee. For details about my patch, the areas I cover and information about charges for longer distances, click here.