Ad-hoc PAYG tech support pricing

I give ad-hoc assistance online and onsite. My hourly rates are:

Normal hourly support rate: £60
Emergency support rate: £70

Retained tech support pricing with discounted rate

For a retainer fee of £10/month charged quarterly in advance…

Discounted 20% off my hourly rate;

A 20% off discount coupon code to use if ordering fixed-price procedures, (see below);

Proactive computer health remote monitoring to keep your devices running smoothly;

Easy pre-configured remote support connections for quicker and simpler assistance.

Clients who pay my retainer also benefit from my committed personal support 😉 – ensuring I understand their IT needs, including their software and hardware usage.

Fixed-price support procedures

Some common procedures are available at a fixed price rather than an hourly rate:

Computer upgrades

Computer first-aid

Device setup and maintenance

Online service setup and maintenance

Travel costs

All mobile visits within my area do not incur a call-out or travel fee. For details about my patch, the areas I cover and information about charges for longer distances, click here.