I offer IT support assistance at PAYG hourly rates and some procedures at a fixed price. I also give discounted prices for clients who pay a small retainer. I do not charge for travel within my area, but do have charges for further afield. See below for details.
Ad-hoc PAYG tech support pricing
I give ad-hoc IT support assistance online and onsite. My hourly rates are:
Normal hourly support rate: £60 pro-rata
Emergency support rate: £70 pro-rata
Retained tech support pricing with discounted rate
For a retainer fee of £10/month charged quarterly in advance…
Discounted 20% off my hourly rate and fixed-price support;
Proactive computer health monitoring to keep your devices running smoothly;
Easy pre-configured virtual support connections for quicker and simpler live on-screen assistance.
Clients who pay my retainer also benefit from my committed personal support 😉 ensuring I understand the software they use, their backup strategies and needs for cost-effective IT solutions.
Fixed-price support procedures
Some common procedures are available at a fixed price rather than only at an hourly rate:
Computer upgrades
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Windows Upgrade Service£90.00 -
Mac OS Upgrade Service£90.00
Computer first-aid
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Computer Data Rescue Service£90.00 -
Computer Password Reset Service£60.00
Device set-up and maintenance
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New PC or Mac set-up Service£90.00 -
Solid State Drive Fitting Service£150.00
Online service set-up and maintenance
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Set-up Hosted Exchange Email£50.00 -
Computer Backup set-up Service£70.00
Computer Tuition
Computer tuition and guidance, with on-going bitesize help. Price is per hour, pro-rata.
Travel costs
All mobile visits within my area do not incur a call-out or travel fee. For details about my patch, the areas I cover and information about charges for longer distances, click here.