Ad-hoc PAYG tech support pricing
I give ad-hoc assistance online and onsite. My hourly rates are:
Normal hourly support rate: £60
Emergency support rate: £70
Retained tech support pricing with discounted rate
For a retainer fee of £10/month charged quarterly in advance…
Discounted 20% off my hourly rate;
A 20% off discount coupon code to use if ordering fixed-price procedures, (see below);
Proactive computer health remote monitoring to keep your devices running smoothly;
Easy pre-configured remote support connections for quicker and simpler assistance.
Clients who pay my retainer also benefit from my committed personal support 😉 – ensuring I understand their IT needs, including their software and hardware usage.
Fixed-price support procedures
Some common procedures are available at a fixed price rather than an hourly rate:
All mobile visits within my area do not incur a call-out or travel fee. For details about my patch, the areas I cover and information about charges for longer distances, click here.