Ad-hoc, PAYG tech support pricing
I give ad-hoc assistance online and onsite. My hourly rates are:
Normal hourly online rate: £40
Normal hourly onsite rate: £60
Emergency online support rate: £50
Emergency onsite support rate: £70
Retained tech support options with discounted rate
Clients who wish to pay a retainer benefit from discounted rates as well as my committed support:
A monthly fee of £20, or a quarterly fee of £50.
This buys (monthly) the first 1 hour or (quarterly) first 3 hours, and then all subsequent hours are discounted to 2/3 their normal respective hourly rates.